Frequently Asked Spring Break Questions
- What airline will I fly? Do I have a choice?
- Why travel with Epicurean Tours?
- How do I make a reservation?
- When do I receive an invoice confirming my trip?
- What are the late fee’s if I don’t pay on time?
- What happens if I have to cancel or change my trip?
- Why is Travel Insurance highly recommended!?
- Are there any meals included with the trip?
- Do I need a passport or birth certificate?
- When will my tickets arrive?
- Where do I go when I arrive at my destination?
- Who can I contact on the trip if I have a problem?
What airline will I fly? Do I have a choice?
We offer both scheduled airlines and charter companies to transport you to the destination of your choice. Our system will allow you to choose the times and scheduled flights you want. Our Chartered aircrafts are usually cheaper then scheduled airlines, but you must be flexible with your travel dates. Flight times and flight days are unknown until approximately 14 days prior to departure. They can fly Friday to Friday, Saturday to Saturday or Sunday to Sunday, and we have no control over which day they travel.
Although scheduled airlines will usually have a slightly higher price then charters, you get to choose the day, time and airline you want to travel with.
We can also provide any carrier with your frequent flyer number, if applicable.Back to Top
Why travel with Epicurean Tours?
Great Spring Break Trips! We've been selling Student Vacations since 1989 and have knowledgeable, experienced agents who have provided over 80,000 Students with their Spring Break trips for almost 3 decades.
Our phones (516-889-0101 and 1-800-231-4FUN) are available from 9am to 10pm Monday through Friday, 11am to 8pm Saturdays & Sundays. Or by E mail before, during & after business hours at email@example.com.
We are a year round tour company, that doesnt disappear after your trip is over. Our goal is to provide exciting fun filled vacations, that will keep you coming back after you graduate!Back to Top
How do I make a reservation?
We offer 3 options to price and book your Vacation with us. (1) You can fill out the form on our website listed under GET A PRICE; (2) book directly on our website using the search engine which offers the quickest & easiest way to confirm your trip, OR (3) call us at 1-800-231-4-FUN. You can submit payment via credit card online under your reservation account, or mail your check payment to us at:
Epicurean Tours Inc
400 Pacific Blvd
Long Beach, New York 11561
Payment can be by Personal check, money order or credit card. Checks are made out to Epicurean Tours Inc. Once your reservation is received, you can print your invoice from your online account.
Your reservation can be seen on our website 24/7, where you can update, add options, travel protection and side excursions.
When do I receive an invoice confirming my trip?
Once we process your payment, your online account will be updated and you can print your invoice. Each person will have their own personal account that is available through our website 24/7.
Once everyone is paid in full, tickets are emailed approximately 30 days prior to departure. Please make sure you provide us with your correct e mail address, so you will be kept informed of all trip details.Back to Top
What are the late fee’s if I don’t pay on time?
We will always do our best to work with you, but unfortunately we must ultimately deal with the airline, hotel and travel companies who demand payment on time. If a reservation is canceled due to lack of payment, all cancellation penalties will apply, and there is no guarantee we will be able to get your trip re-instated. In addition, there is a $100 per person fee to re-instate a booking, plus any other supplier fees.
If you need a payment plan to budget yourself, please let us know before final payment is due. Most trips will offer you more time to get your final payment to us, at a nominal cost.Back to Top
What happens if I have to cancel or change my trip?
Changes to an existing reservation can be difficult, but we will make every effort to accommodate your request. Such changes will incur a fee of $75 per person, plus any additional costs by the suppliers.
Please keep in mind there is no guarantee your change can be fulfilled. Once a reservation is made, your deposit is non-refundable. If you need to cancel, all cancellations need to be received in writing. If you are paid in full and need to cancel, your trip is usually non-refundable within 60 days prior to departure, and we therefore highly recommend our Optional Travel Insurance.
To avoid a substantial cancel fee, you may be able to find someone to replace you on the trip. We can then transfer your reservation to the new person and only be charged a $100 name change fee, plus any additional fees from the supplier.
Please contact us at 516-889-0101 if you have further questions on this matter.Back to Top
Why is Travel Insurance highly recommended!?
Our Travel Protection covers you if you need to cancel due to medical reasons only, for you or someone in your immediate family. The protection will provide you with a full refund, less the cost of the Travel Protection.
It will also cover you while on your trip for lost or stolen baggage, flight delays, mis-connection flights, rental car damage, hurricane type weather, snow delays, hospitalization, evacuation, identity theft and Emergency Travel assistance.
Cost of the Travel Protection will usually range from $49-$99, and is based on the price of your trip.
Without the Travel Protection, there are no refunds, regardless of your circumstances. For more detailed information, click on ADD TRAVEL PROTECTION link from your personal account, or call us for further information at 516-889-0101.
Are there any meals included with the trip?
Most of the hotels in the Caribbean & Mexico will already provide All Inclusive accommodations - where you'll get unlimited food and drinks included. For those who DONT choose an All Inclusive Resort, or are traveling within the United States, we may offer daily meal and drink plans for you to purchase. These meals are usually offered by fast food chains in town, and may also have a $2 cost for tax & tip.
If you book an All Inclusive Resort, all your meals and drinks are be included at your Hotel. That includes beer, wine, alcohol, frozen drinks, shots, sodas, coffee & tea. The selection of the food and drinks with vary depending on the hotel. Cruise Vacation will also have unlimited food and much of the entertainment already included, but drinks are additional on board.
Each person will have the OPTION to add Food, Drinks, Side Excursions and VIP Parties passes from your personal online account.Back to Top
Do I need a passport or birth certificate?
As of January 8, 2007, ALL U.S. citizens will be required to have a passport if traveling outside of the U.S Borders, and will NOT accept a birth certificate with Image ID any longer.
If you are under the age of 18, you will also be required by customs to bring a notarized letter from BOTH parents or legal guardian, giving you permission to travel outside of the United States. This letter must be with you at the airport. Without it, you could be denied entry into your place of travel, and no refund given.
If you are not a US Citizen, please call your local consulate for further proof of citizenship documents, or you can look them up on the web.Back to Top
When will my tickets arrive?
After we go over your travel documents to assure names, dates and hotels are correct, you should have them around 30 days prior to departure.
Most tickets are electronic, and you will be able to print your tickets from our website or via email.
If for some reason we need to send actual tickets to you, they will be sent via 3 day mail. You will have the option of getting your documents shipped overnight at a nominal fee of $25, or 2 day shipping at $15.Back to Top
Where do I go when I arrive at my destination?
Once you arrive at your destination, proceed through customs to the baggage claim area to grab your luggage. Once you exit the airport, you will meet our ground handler who will take your bags and drive you to your Hotel or Cruise Ship. This is already included in the cost of your trip, unless previously stated.
Our ground handler usually has a desk in your hotel during the day where they can assist with any questions, offer a list of optional side excursions, and provide an emergency contact number if you need help during your vacation.
The name of the ground handler will be listed on your travel documents.Back to Top
Who can I contact on the trip if I have a problem?
When you receive your travel documents, you will be provided with the phone numbers to the airline, hotel and our local staff, in case you have any questions or an emergency while on your vacation.
We also suggest using the front desk staff at the hotel or cruise ship, who will usually provide assistance and solve your problem.
We pay to have onsite representatives available to you, and advise using them as often as needed to assist you with any questions or problems.
You can also email us directly or text the number on your travel vouchers for direct assistance with our home office.
It is expensive to call home from most destinations. Calling home should be your last option, after you have tried the others above for assistance.